All software offered by VLD Interactive is available for evaluation, as a hosted demo, prior to purchasing. We do not offer trials and thus we strongly encourage you to thoroughly test the system you are interested in before purchasing to determine its suitability for your purposes and compatibility with your hosting account.
Refunds will be considered on a case-by-case basis. It is important that you notify us as soon as possible after purchase. Any request for a refund should state the reason and date of purchase. We will consider all factors when determining whether to give a refund, including how much technical support and any extra services time was used by the client and the time since purchasing.
Custom work and technical support will be treated differently. Our time cannot be recovered once spent on a modification or support and this will be taken into account when considering any refunds. Similarly with hosting in case you decide to host your site with us. We incur time and cost at the point of service which we cannot recover if a refund is claimed.
If you are in any doubt whether the software is suitable for your purposes, or whether you actually require or will use the software, please feel free to contact us with any questions, queries or requests. We will gladly answer all of them and assist you.